“I think that every organization ought to develop an in-house assessment team using the Baldrige Criteria to look at all of these areas of an organization.
“The idea is that a lot of espionage does happen internally,” Fisher said. Luckily for organizations, all of these areas are covered in the Baldrige Excellence Framework and its Criteria. What’s in place? What’s not in place? What kind of response do they have inside the organization? What are the ongoing security issues? What about response/recovery time and communication with employees, customers, and vendors? Analysis and process improvement are also key, he added. Then they need to ask themselves about security, continuous monitoring, and detection processes. “It just seemed logical.”Īccording to Fisher, organizations need to look at protecting their copyrights, trade secrets, regulated information (e.g., patient data), FDA scores, and other classified information to identify risk and to look at data security, asset management/control, the business environment, training, risk assessment, information protection processes, protection of technology, and strategy. “Why not use the world’s greatest criteria-the Baldrige Criteria-to do self assessments?” he asked. organizations can be so easily laid bare by hackers, some allegedly linked to foreign governments?įisher, who is chief executive officer of the Mid-South Quality/Productivity Center, may have an answer. But what can be done to stop corporate espionage and the risk that the proprietary and confidential information of U.S. Today, such infiltration often takes place in the world of cybersecurity and big data. Fisher, one of the first researchers at the FBI approved under the Freedom of Information Act, could see the importance of organizational intelligence because so many organizations had been so easy to infiltrate. Edgar Hoover, Donald Fisher became fascinated with intelligence and organizational security. Sitting deep in the basement of the FBI in Washington, D.C., reading the personal files and dossiers of J.
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